FAQs

Orders may be changed or canceled at any time prior to being picked up by the carrier (UPS, FedEx, or USPS). Most orders ship the same day they are received, so please contact us as quickly as possible if you need to make a change.

We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay. Payment processing is handled securely through Shopify's payment system.

Please use the estimated delivery map located in the shipping tab on the top for an estimated arrival time of your order.

If your package is lost or damaged during shipping, please contact our customer support team immediately. We'll work with the carrier to resolve the issue and ensure you receive your order or a full refund.

Expedited shipping is available for an additional charge. Please select your preferred shipping method during checkout.

Yes, we offer international shipping to select countries. Shipping costs and delivery times vary by destination. International customers are responsible for any customs duties or taxes.

As soon as your order ships, you'll receive a tracking number so you can follow it every step of the way.

To start a return or exchange, please contact our customer support team with your order number. We'll guide you through the process and provide you with a return authorization if needed.

Some items may not be eligible for return due to hygiene or safety reasons. Please check our return policy or contact customer support for specific item eligibility.

Refunds are typically processed within 3-5 business days after we receive your returned item. The time it takes for the refund to appear in your account depends on your payment method and bank.

No, you can place an order as a guest. However, creating an account allows you to track orders, save addresses, and access your order history more easily.

Click on the "Forgot Password" link on the login page and enter your email address. We'll send you instructions to reset your password.

Yes, we take your privacy seriously. All personal information is encrypted and stored securely. We never share your information with third parties without your consent.

Yes! We do offer discounts on bulk purchases. Pricing may vary depending on the quantity and items you're ordering. If you're interested in buying in bulk, please contact our sales team for a custom quote.

You can reach our customer support team via email, phone, or live chat. Our support hours are Monday-Friday 9AM-6PM EST. We aim to respond to all inquiries within 24 hours.